Privacy Policy

1. Company and data controller

Buddy Visa & Travel Co., Ltd. (Thai registered name: บริษัท บัดดี้ วีซ่าแอนด์ทราเวล จำกัด) is the data controller responsible for the personal information described in this Policy.

The registered address below is not presented as the company's customer-facing office location. Visitors should use the current visit information shown on the website or contact the company before travelling to an office. For personal data enquiries or requests concerning data-subject rights, email buddy.travelconsult@gmail.com. This is the company's privacy contact channel and is not identified as the contact of a formally appointed Data Protection Officer (DPO).

• Company registration number: 0205566062502
• Tourism business licence number: 13/03319
• Company registration date: 15 November 2023
• Registered address: 124/120 Moo 10, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand

2. Information we may collect

• Identity and contact information supplied by the customer, such as name, nationality, telephone number, messaging account, and email address.
• Copies of passports and supporting documents needed to assess, prepare, coordinate, submit, or keep records of a requested service.
• Service enquiries, correspondence, appointment or travel details, transaction records, and other information relevant to the customer's case.
• Information submitted through the Buddy Visa & Travel website contact form.

3. Why we use personal information

We use personal information to respond to enquiries, assess individual circumstances, explain relevant requirements and costs, prepare documents, coordinate requested services, provide updates, arrange appointments or related services where applicable, keep legitimate service and transaction records, protect the company and its customers, and comply with applicable legal requirements.

Depending on the circumstances, processing may be necessary to take steps requested before entering into a service agreement, perform an agreed service, comply with a legal obligation, pursue a legitimate interest, or act with consent where consent is required.

4. Website contact submissions and Web3Forms

The website contact form uses Web3Forms, a third-party form-processing service. When a visitor submits the form, the information entered is transmitted to Web3Forms for processing and delivery to Buddy Visa & Travel. A customer who does not wish to use the form may use another contact channel displayed on the website.

Web3Forms or its supporting providers may process information outside Thailand. Where an international transfer occurs, Buddy Visa & Travel will take the steps required by applicable law.

5. Storage, security, and recordkeeping

Customer information is kept in the company's business records and customer-management systems. Copies of passports and supporting documents may be retained for legitimate service-related reference and recordkeeping.

Buddy Visa & Travel handles customer records carefully, does not make them publicly available, and does not sell personal information. The company uses reasonable safeguards appropriate to the information and its operations, but no method of storage or transmission can be guaranteed to be completely secure.

6. When information may be disclosed

Where reasonably necessary to provide a requested service or meet a legal requirement, information may be disclosed to relevant government authorities, immigration offices, embassies, consulates, banks, schools, transport or travel providers, translators, technology providers, professional advisers, or other service providers.

Buddy Visa & Travel aims to disclose only information relevant to the purpose for which it is shared. Any disclosure remains subject to applicable legal and contractual requirements.

7. International transfers

Some authorities, embassies, consulates, technology providers, or other recipients involved in a requested service may be located outside Thailand. Where personal information is transferred internationally, Buddy Visa & Travel will use safeguards or another lawful transfer basis required by applicable law, taking account of the recipient and the purpose of the transfer.

8. Retention

Personal information and document copies are retained only for legitimate service-related purposes and applicable legal requirements. The appropriate period may depend on the service, type of record, contractual needs, dispute handling, and legal obligations. Information will be deleted or securely disposed of when continued retention is no longer justified.

9. Your rights and privacy contact

Subject to applicable law and permitted limitations, an individual may have rights to request access to or a copy of personal information, correction, deletion, restriction of use, objection to certain processing, portability where applicable, or withdrawal of consent where processing is based on consent. An individual may also have the right to complain to the relevant supervisory authority.

Send personal data enquiries or requests concerning data-subject rights to buddy.travelconsult@gmail.com. Buddy Visa & Travel may need to verify the requester's identity and may retain information where continued retention is required or permitted by law.

10. Accuracy and policy updates

Customers should provide accurate, complete, and current information, notify Buddy Visa & Travel when relevant information changes, and avoid providing another person's documents or personal information without appropriate authority.

This Policy may be updated when business practices, service providers, or applicable requirements change. An effective date and last-updated date will be added after owner and legal approval.